ROLE TITLE: IHF VOLUNTEER PROGRAMME COORDINATOR
(PATIENT SERVICES DEPARTMENT)
JOS STATUS: Full-time
LOCATION: Rathmines (Hybrid), Monday and Thursday office day
REPORTS TO: IHF National Volunteer Manager (Patient Services
Department)
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these life-changing conditions. We work to achieve this by:
* Caring for and speaking out for people in the community living
with heart conditions and stroke, and their families
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk
* Building a nation of lifesavers through CPR training
* Campaigning and advocating for policies that support people to
live healthier lives.
* Information provision
We currently have approx. * employees and over
* active volunteers working towards the
Companies vision of a future where no hearts are broken by preventable
heart disease.
The aims of the volunteer programme within the Irish Heart Foundation
includes:
* ENHANCING PATIENT SUPPORT: Provide emotional, practical, and
educational support to heart and stroke patients, improving their
overall well-being.
* COMMUNITY OUTREACH AND AWARENESS: Increase awareness about heart
health and stroke prevention through community outreach, education,
and engagement.
* EXPANDING SERVICES: Extend the reach of the Patient Services
Department by involving volunteers in various activities, enabling us
to support a larger number of individuals.
* CAPACITY BUILDING: Build the capacity of the volunteer team
through training and development programmes, enhancing their ability
to provide quality support and services for our members nationwide.
* ADVOCACY AND POLICY SUPPORT: Engage volunteers in advocating for
policies that promote heart health and improve the overall
cardiovascular well-being of the community.
These aims collectively work towards the overarching goal of the
volunteer programme, which is to enhance the support system for
individuals affected by heart and stroke issues while contributing to
the broader mission of the Irish Heart Foundation
Our VOLUNTEER PROGRAMME aims to grow and expand to support the Patient
Support Services department and our strategic goal to “Care for each
and every heart impacted by cardiovascular disease through online,
telephone and community-based support programmes. Much of our
additional capacity to deliver the new services outlined in the
strategy will be provided by volunteers and it is essential we develop
and grow a vibrant volunteer programme to support the delivery of our
strategic goals and increase the scope and depth of our supports.
THE ROLE:
COORDINATION:
* Assist with recruiting, interviewing, screening, selection of
volunteers in liaison with the volunteer programme team and relevant
staff across the organisation which includes garda-vetting, reference
checks and ensuring this is undertaken in accordance with the
recruitment and selection policy.
* Ensure the appropriate training is completed and recorded for
volunteers to be successful in their volunteer roles.
* Ensure a clear pathway for volunteers onboarding and coordinate
the introduction to their programme lead.
* Conducting a review of volunteers during the early stage of
placement to address any issues which may emerge.
* Work closely with programme leads and the National Volunteer
Manager to monitor and review volunteers ensuring they receive
sufficient support and achieve their own volunteering goals as well as
the IHF strategic goals.
* As part of the volunteer programme team, act as a point of contact
for volunteers and for the coordination of volunteering enquiries.
* Work closely with the volunteer programme team to manage and
monitor volunteer recognition to celebrate individual/group
contribution both formally and informally
* Assist with the retention of volunteers needed to help people
living with heart and stroke conditions and their carers and make them
feel included as part of the IHF.
* Escalate any volunteer concerns or to the National Volunteer
Manger.
* Work closely with the Volunteer Training Manager around specific
training needs and compliance.
* Assist with the management of the IHF volunteer inbox as part of
the volunteer team.
MONITORING AND EVALUATION:
* Maintain up to date volunteer database adhering to relevant GDPR
guidelines and processes.
* Ensure that volunteer roles, guidelines, procedures, record
keeping and evaluation systems are followed and kept up to date.
* Working with the volunteer team and programme leads to ensure that
volunteers receive the appropriate level of support and supervision.
* Provide data and written reports for internal and external
reporting as required
* Working closely with the National Volunteer Manager to Implement a
performance review mechanism for volunteers; liaising with the
relevant people in order to evaluate the contribution of each of the
volunteers and dealing with any performance issues which may arise.
• Assist with the gathering of periodic reviews of volunteer
feedback to ensure continuous development.
OTHER DUTIES:
Under the direction of the NATIONAL VOLUNTEER MANAGER, you will
provide vital supports to our members and in developing, planning and
implementing of our Let’s Talk peer support service. This service
aims to help reduce isolation and the negative impacts loneliness can
have on our members mental and physical health and help re-establish
personal connections and interests within a community setting. Our
trained volunteers will provide a listening ear and share a lived
experience to help our members on their recovery journey.
LET’S TALK PEER SUPPORT SERVICE DUTIES INCLUDE:
* Working closely with the NVM to plan, develop and implement an
effective IHF peer telephone support for members with lived experience
of stroke and heart conditions.
* Ensure clear pathways for entry into the Let’s Talk Peer support
service.
* Support and supervise Let’s Talk Peer volunteers.
* Receive and check Let’s Talk referrals and ensure members want
to engage in the service.
* Coordinate calls 1 -3 with discharge and further signposting if
required and update database to reflect members availing of the
service and update the tracker.
* Screening of peer calls to check suitability and ensure quality
and delivery of calls.
* Ensure best and most suitable match by looking at age profile,
interests, and hobbies and re match if required or manage exit
strategies.
* Scheduling and managing call rotas for Let’s Talk volunteers.
* Act as point of contact for volunteers on the Let’s Talk peer
support service.
* Ensure escalation process followed on any concerns of members by
peer volunteers or any signposting to further supports is followed
through on last call and recorded.
* Report on activity and progress of peer services monthly.
* Work closely with the NVM on evaluation and feedback of the
Let’s Talk support service.
HEALTH AND SAFETY:
* Working closely with the NVM to ensure that all programmes,
activities, and events are developed and conducted in line with
Health, Safety and Safeguarding guidelines, conducting any necessary
risk assessments as required.
The job description above is not prescriptive; it simply outlines the
key tasks and areas of responsibilities and priorities. These key
tasks are subject to change when necessary to align with service need.
EDUCATION & EXPERIENCE:
* Relevant Third level qualification – Community Development,
Social Sciences, or a humanities related field is desirable.
* Minimum of two years’ experience in a similar role with
practical experience and a good understanding of supporting volunteers
in the non-profit landscape, community engagement and participation,
diversity and inclusion is essential.
* Experience and knowledge of current trends, resources and
information related to volunteering.
SKILLS/ABILITIES:
* Highly motivated self-starter with the initiative and drive to
think creatively, identify volunteer recruitment opportunities and
build strong relationships.
* Good understanding and passion for volunteer engagement,
retention, recognition.
* Strong organisational skills and attention to detail, with the
ability to manage multiple projects and demands simultaneously.
* Strong team working skills and ability to liaise with
multidisciplinary teams, senior management and other stakeholders. •
Excellent computer and administration skills and a high level of
proficiency using the Microsoft Office suite, particularly Teams,
Excel, Word, Outlook and Canva or similar software, experience of
using case management systems is desirable.
* Excellent interpersonal and general communication skills, fluent
English written and spoken is essential.
* Commitment to the Irish Heart Foundations mission and values.
* A reliable and flexible approach.
* Full valid driver’s license and own car is desirable.
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
Flexible working with our hybrid working model, our team enjoy more
flexibility working from home and our Head office location in
Rathmines.
WE PROVIDE BENEFITS TO HELP YOU PROTECT YOUR HEALTH AND FINANCIAL
SECURITY; AND GIVE YOU PEACE OF MIND.
* Pension scheme with employer contributions, from day 1 of service.
* Life assurance of 4 times base salary with immediate effect.
* Income continuance/disability benefit, at no cost to you from day
1 of service.
* Paid Maternity leave.
* Company sick pay.
* Generous annual leave policy including additional company days.
* Bike to Work Scheme, Travel Saver Tickets, Excellent public
transport links.
* Employee assistance Programme (EAP).
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities.
* Events organised by social club and Health and Well-being
Committee.
* CPR Training for all employees.
* Ongoing Training and Development initiatives to help you grow your
career with us.
DETAILS OF ROLE AND APPLICATION PROCESS
* This is a full-time role permanent role, working Monday to Friday.
* The salary range for this role is between €**Apply on the
website**, * and €**Apply on the
website**, * depending on experience.
* The role is a hybrid role, and 2 days (Mondays and Thursdays) are
based in the Irish Heart Foundation’s offices in Rathmines, Dublin,
with 3 days working from home.
To apply please provide an up-to-date curriculum vitae and cover
letter outlining how you suit the post by email to Klara O’Malley,
HR Manager - *.
EMAIL: **APPLY ON THE WEBSITE**
The closing date for this position is *th of
July *
THE IRISH HEART FOUNDATION IS AN EQUAL OPPORTUNITIES EMPLOYER.
THE IRISH HEART FOUNDATION HAS A STRICT NO SMOKING POLICY.
We need : English (Good)
Type: Permanent
Payment:
Category: Health
